Official Documents

Privacy Policy waja44

Your privacy is our priority. This document clearly explains how waja44 collects, uses, stores, and protects your personal information as a user of our platform.

Updated: 1 June 2026
Malaysia PDPA Compliance
256-bit SSL
This Privacy Policy is effective from 1 January 2026. Last updated: 1 June 2026.

Key Summary: waja44 is committed to protecting your privacy. We only collect data that is strictly necessary, use it for the stated purposes, and will never sell your personal information to anyone. You have full rights to access, correct, or request deletion of your data at any time.

1 Introduction

Waja44 ("we", "our platform") is committed to the privacy and security of the personal data of every user who registers and uses our online gaming platform at waja44.win. This Privacy Policy has been formulated in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and internationally recognized data protection standards.

By registering or using the waja44 platform, you agree that your personal information will be processed in accordance with the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.

This policy applies to all waja44 platform users, including registered players, unregistered visitors, and any individual who interacts with our platform via our website, mobile app, or other official communication channels.

This Privacy Policy should be read together with Terms and Conditions waja44. Both documents together form the complete agreement between you and waja44 regarding your use of our platform.

2 Personal Data We Collect

Waja44 only collects personal data that is necessary to provide a safe, fair, and legally compliant service. Below are the categories of data we collect and the purposes for which they are collected:

Data Category Data Collected Requirements
Personal Identity Full name, national ID number, date of birth, gender Mandatory (KYC)
Contact Information Email address, phone number, residential address Mandatory
Financial Data Bank account number, bank name, e-wallet details Mandatory (Transaction)
Login Data Username, password (encrypted), security questions Mandatory (Account)
Technical Data IP address, device type, browser, operating system Automatic
Usage Data Gaming history, transactions, login times, platform activity Automatic
Verification Documents Copies of ID, bank statements, utility bills Mandatory (Enhanced KYC)

Note: waja44 does not directly collect credit or debit card numbers. All card payments are processed directly by registered third-party payment providers that comply with PCI DSS standards.

3 How We Collect Data

Your personal data is collected through various transparent and lawful methods in accordance with applicable laws in Malaysia:

  • Account Registration – Information you provide when creating a new waja44 account, including your name, email address, and phone number
  • KYC (Know Your Customer) Process – Documents and information you submit for identity verification purposes to fulfil compliance requirements
  • Financial Transactions – Information shared when you make a deposit or withdrawal via supported payment methods
  • Platform Usage – Data automatically generated when you use the waja44 website or app, including activity logs and session data
  • Contact Us – Information you share when contacting our customer support team via live chat or email
  • Cookies & Tracking Technologies – Data collected through cookies, tracking pixels, and similar technologies as described in Section 9

We do not collect personal data from third-party sources except in specific cases required for identity verification or fraud prevention, where we may refer to legitimate public databases.

4 Purpose of Personal Data Use

Every piece of personal data we collect is used only for specific and legitimate purposes. waja44 does not use your data for any other purpose without first obtaining fresh consent from you:

  • Process account registration and verify user identity through the mandatory KYC process
  • Enables secure access to the platform and safely manages your login session
  • Process deposits, withdrawals, and all financial transactions related to your account
  • Detect and prevent fraud, money laundering, and other unlawful activities on the platform
  • Fulfil legal and regulatory compliance obligations, including reporting requirements to the relevant authorities
  • Provide responsive customer support and resolve any complaints or enquiries you may have
  • Send important notifications regarding your account, transactions, and policy updates
  • Analyse aggregated usage patterns to improve platform performance and user experience
  • Send promotional information and special offers – only where you have given consent to receive marketing communications

Waja44 will not use your personal data to make automated decisions that materially affect your rights or interests without appropriate human intervention.

5 Data Sharing with Third Parties

Waja44 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may share certain data with the following parties for legitimate reasons:

  • Payment Providers – Information required to process your deposit and withdrawal transactions, such as FPX, Touch 'n Go, Boost, and registered card providers
  • KYC Service Providers – Third-party identity verification providers who assist us in validating the authenticity of submitted documents
  • Game Providers – Game software companies providing slots, live casino, and other games may receive session data required for technical operations
  • Relevant Authorities – Law enforcement agencies, regulatory bodies, or courts when we are legally required to do so
  • Technical Service Providers – Hosting, cybersecurity, and analytics companies that help us operate the platform safely and efficiently

All third parties we engage are required to uphold the same high data protection standards we practice, and they are not permitted to use your data for any purpose other than what is specified in our agreements with them.

6 Security & Data Protection

Waja44 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  • 256-bit SSL/TLS encryption for all data transmitted between your device and waja44 servers
  • Passwords stored using irreversible one-way hashing algorithms
  • System separation – user data is stored on servers isolated from the gaming environment
  • Two-factor authentication (2FA) is available for an added layer of security on your account
  • 24/7 system monitoring by our cybersecurity team to detect any suspicious activity
  • Regular security assessments by independent auditors to ensure our systems remain up to date
  • Minimum access policy – only staff who genuinely need it have access to user personal data

Shared Responsibility: While waja44 makes every effort to protect your data, account security also depends on you. Please ensure your password is strong and unique, do not share your login credentials, and contact us immediately if you suspect any unauthorized access to your account.

7 Data Retention Period

Waja44 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable Malaysian law:

  • Active account data – Retained for the duration your account remains active and for a period of 7 years after account closure for audit purposes
  • Financial transaction records – Retained for a minimum of 7 years in accordance with the Companies Act and Malaysian tax legislation
  • KYC Documents – Retained for 5 years after the business relationship ends in accordance with the Anti-Money Laundering and Anti-Terrorism Financing Act 2001
  • Support communication logs – Retained for 2 years from the date of last interaction
  • Technical data and system logs – Retained for 12 months for security and troubleshooting purposes

Once the designated retention period has elapsed, your data will be deleted or anonymized in a secure and irreversible manner.

8 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by waja44:

  • Right to Access – You have the right to request a copy of the personal data we hold about you at any time
  • Right to Rectification – You may request that we correct any data that is inaccurate, incomplete, or outdated
  • Right to Erasure – In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations
  • Right to Object to Processing – You may object to the use of your data for direct marketing purposes at any time
  • Right to Withdraw Consent – You may withdraw consent previously given for specific data processing activities without affecting the validity of prior processing
  • Right to Complain – You have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your rights have been violated

To exercise any of the above rights, please contact our privacy team via email at [email protected] by clearly stating your request. We will process your request within 21 business days.

9 Cookies & Tracking Technologies

Waja44 uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. Cookies are small text files stored on your device when you browse our website.

  • Essential Cookies – Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled
  • Performance Cookies – Collects information on how you use the platform to help us improve performance and usability
  • Functional Cookies – Stores your preferences such as game settings and display options for a more personalized experience
  • Analytics Cookies – Used in aggregate and anonymized form to understand overall platform usage patterns

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality and your gaming experience. The waja44 platform does not support third-party cookies for advertising purposes.

10 Links to Third-Party Sites

The waja44 platform may contain links or integrations with third-party services such as payment providers. Once you navigate to those third-party sites or services, the waja44 Privacy Policy no longer applies.

Waja44 is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to read and understand the privacy policy of each third-party service you use when interacting with our payment platforms.

11 Changes to the Privacy Policy

Waja44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform enhancements. Any material changes will be communicated via:

  • In-platform or waja44 app notifications when you log in
  • Email sent to the address registered on your account at least 14 days before changes take effect
  • Notices prominently displayed on the waja44.win homepage

The date of the most recent update will always be displayed at the top of this document. Continued use of the waja44 platform after any policy changes take effect will be considered your acceptance of the revised terms. If you disagree, you may close your account by contacting our support team.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the waja44 Privacy Officer team is here to help:

  • Privacy Email: [email protected] (state subject: "Privacy Inquiry")
  • Live Chat – available 24/7 directly within the waja44 platform
  • Response time: within 21 business days for data rights-related requests

For complaints that cannot be resolved, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia through the official channels established by the Department of Personal Data Protection (JPDP).

Your Privacy Fully Protected

Waja44 continually invests in security and compliance infrastructure to ensure your personal data remains in safe hands at all times.

Military-Grade Encryption

All data transmitted between your device and waja44's servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.

Malaysia PDPA Compliance

Waja44 is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and processing activities are carried out in accordance with the applicable legal framework.

Full Control in Your Hands

You have the full right to access, correct, or request deletion of your personal data at any time. Our privacy team will process requests within 21 business days.

No Data Sales

Waja44 has never and will never sell, rent, or transfer your personal data to advertisers or third-party data brokers for their own marketing purposes.

Responsible Data Storage

Your data is retained only for as long as required by law or operations. Once the retention period ends, data is securely deleted using non-recoverable methods.

24/7 Privacy Support

The waja44 Privacy Officer is available at all times via Live Chat or email. Your concerns will be taken seriously and addressed within the stipulated timeframe.

Personal Data Rights You Hold

As a waja44 user, you are protected under PDPA 2010 with the following rights, which you may exercise at any time.

Right to Access

Request a full copy of the personal data we hold about you at any time.

Right to Rectification

Easily correct any inaccurate or incomplete information in your account.

Right to Erasure

Request data deletion, subject to applicable legal obligations.

Right to Object

Object to the use of your data for direct marketing at any time.

Right to Withdraw Consent

Withdraw consent for specific data processing activities without affecting the validity of prior processing.

Right to Complain

File a complaint with Malaysia's PDPA Commissioner if your rights are not respected.

Question Privacy Related

Answers to the most frequently asked questions by waja44 users regarding personal data protection.

Absolutely not. waja44 does not sell, rent, or share your personal data with any third party for their own marketing purposes. Your data is only shared with service providers who assist us in operating the platform, such as payment processors and KYC providers, all of whom are bound by strict confidentiality agreements.

You may submit a data access request by emailing [email protected] with the subject "Data Access Request". Please include your full name and account username. We will process your request within 21 business days and deliver the requested information in a secure format.

After your account is closed, your personal data will be retained for the period required by Malaysian law — typically 5 to 7 years for financial records and KYC documents. Once that period expires, all data will be securely deleted or fully anonymized in accordance with our internal procedures.

No. waja44 does not directly store your credit or debit card information. All card transactions are processed directly by third-party payment providers that comply with PCI DSS security standards. waja44 only retains bank account information for the purposes of withdrawal processing and AML compliance.

Yes, you may submit a data deletion request. However, certain data may need to be retained for a specific period to comply with Malaysian laws such as the Anti-Money Laundering Act and tax reporting requirements. We will inform you which data can be deleted immediately and which must be retained, along with the applicable timeframe.

waja44 employs multiple layers of security including 256-bit SSL encryption, two-factor authentication (2FA), real-time login activity monitoring, and an automated anomaly detection system. Any suspicious login attempt will automatically trigger additional verification. We also encourage users to enable 2FA in their account settings.
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